Location:
London (Hybrid – 3 days in office)
Salary:
Competitive salary depending on experience
About Bowimi
Bowimi is a fast-growing B2B SaaS company that is revolutionising how consumer brands sell their products and manage their field teams. Our platform empowers sales teams to capture, organise, and act on data in real time – replacing outdated spreadsheets and clunky software with modern tools built for today’s market.
With over 250 companies across 15+ countries already using Bowimi, we’ve built a loyal customer base that includes some of the hottest names in the sector; Tenzing, Jaegermister, Beavertown, KIND, Lucky Saint, Vita Coco – plus one of the largest global drinks brands (though we can’t share their name…).
Right to Work
Please note that don’t provide visa sponsorship. Candidates must have the permanent right to work in the UK without the need for company sponsorship.
The Role
Join the Customer Success team in a fast-paced SaaS start-up environment. With a rapidly growing client base, we are looking for a new team member to help our customers get the most out of our field sales software. You will own the journey from initial onboarding and training through to support and customising our system to fit their specific workflows. You will work directly with commercial teams across diverse industries, from emerging challenger brands to market leaders, helping them improve their sales motion.
As we continue to mature our CS approach, we are looking for a proactive, pragmatic individual who puts the client at the centre of everything they do. This is a great opportunity for someone early in their career who enjoys working with both people and data, and wants to learn exactly how a high-growth SaaS business operates from the inside.
What You’ll Be Doing
Customer Success & Onboarding
- Implementation & Onboarding: Lead the transition from Sales to Success, owning system setup and onboarding journey to get brands up and running quickly.
- Success & Retention: Work closely with clients to ensure Bowimi solves their specific problems, whether they are a small team challenger brand or a complex enterprise account.
- Account Health: Proactively manage the customer journey to ensure long-term adoption, identifying “at-risk” accounts early and engaging them to secure renewals.
- Feedback Loop: Identify feature gaps from customer queries to inform the product roadmap and improve platform stability.
Data, CRM & Support
- Data Ownership: Manage client data imports and build PowerBI dashboards to provide deep visibility into their field sales performance.
- CRM Integrity: Maintain CRM as the “Source of Truth,” ensuring all client interactions and other data points are documented.
- Product Support: Manage the support queue, troubleshooting and triaging bugs before escalating to Engineering.
- Educational Content: Create and maintain a library of Knowledge Centre materials to empower users to master the platform.
Cross-functional Collaboration & Efficiency
- Operational Scaling: Proactively identify manual bottlenecks in the customer journey and implement automation solutions to improve efficiency.
- Cross-Functional Collaboration: Partner with Sales, Marketing, and Engineering to ensure a seamless experience for both prospective and existing clients.
What We’re Looking For
- 2+ Years’ Experience: Background in Customer Success or Account Management. Experience within FMCG, Hospitality, or Food & Drink sectors is a bonus but not essential.
- Data-First Mindset: Highly comfortable with spreadsheets and working with data.
- Relationship Driven: A confident, empathetic communicator who thrives on customer calls, conducting training sessions, and building relationships.
- Strategy & Adoption: Focused on creating “Success Plans” that ensure customers are using the tool to its full potential.
- Curious Learner: While you don’t need to be a technical expert, you are tech‑savvy enough to learn new software quickly and explain features simply to non-technical users.
- Bonus: Prior experience using HubSpot or Power BI to build dashboards and insights is a plus, but not essential.
What You’ll Get
Huge growth opportunity in a rapidly growing scale‑up
Competitive Salary based on experience
26 days holiday + bank holidays + 1 additional day for your birthday
Work laptop & second screen
Hybrid working – 3 days in our London Bridge office
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