Compliance Controls, Comms and Training Strategy Manager
Aggregate function: External Affairs
Business Area: Local External Affairs
Posting Country: United Kingdom
Full Time / Part Time: Full Time
Contract Type: Permanent
Location: Newbury OR London + HybridSalary: Excellent basic salary plus bonus and Vodafone benefitsWorking Hours: Full time 37.5 hours per week – Monday to Friday
What you’ll do
You will:
- Lead the entire lifecycle of our “Doing What’s Right” mandatory training programme – scheduling, tracking, improving and future‑proofing it using the best technologies and learning practices.
- Refresh content and delivery approaches to make training more engaging, accessible and aligned to modern learning styles.
- Own and coordinate the annual Risk & Compliance planning process and ensure it remains strategic, risk‑informed and fully embedded across functions.
- Publish the Annual Compliance Plan and act as a trusted partner to leaders and teams across VodafoneThree.
- Create and deliver a year‑round Communications Plan – shaping timelines, templates, tone of voice and quality standards.
- Produce regular updates on our Engage and heritage systems, plus an end‑of‑year All Hands video celebrating achievements and key KPIs.
- Lead the transformation of our Complaints campaign into a new, creative strategy that inspires safe risk‑taking, working with an external agency from concept to rollout.
- Support teams with compliance‑related business continuity, budget tracking, reporting, and the risk & compliance records management strategy.
- Partner with senior leaders to prepare and justify submissions for Capex budgets and follow‑up business cases.
Who you are
- You bring experience in risk, compliance, governance or similar roles within regulated industries.
- You have a strong grasp of compliance frameworks, governance principles and regulatory obligations.
- You are skilled at planning, commissioning and evaluating large‑scale training – including e‑learning and LMS management.
- You simplify complex topics and communicate clearly across audiences, channels and levels.
- You partner confidently with leaders and stakeholders, influencing decisions and embedding best practice.
- You are comfortable challenging assumptions and strengthening governance through informed, constructive challenge.
- You are passionate about operational excellence and process improvement, using research and colleague feedback to remove pain points.
- You design and deliver strategic communications that help people self‑serve and stay engaged.
- You have a growth mindset – curious, collaborative, inclusive and quick to adapt to change.
- You take ownership, deliver at pace and remain focused on long‑term vision while managing day‑to‑day detail.
- You enjoy connecting with others, encouraging ideas, supporting innovation and executing plans efficiently.
What we offer
We provide excellent pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Benefits are personally adaptable – discounts, vouchers, pension plan and more. We support career development through learning tools and top‑notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers for this role are subject to background checks, including criminal (DBS) and financial checks, in line with regulator standards.
We are a Disability Confident Employer and actively encourage individuals with disabilities to apply. We aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet essential criteria.
We promote Inclusion for All – diversity is a core strength and we encourage applicants from all backgrounds to apply.
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