About the role
You will create and manage reporting related to our Tech & Services business, KPI & SLA reporting, trend analysis across Tech & Services, customer reporting and our service portfolio. You will collaborate with various teams to advise and enable their use of reporting tools. You will work with our IT department to ensure data governance and reporting frameworks are adhered to. The role requires championing data stewardship and providing feedback to IT regarding technical & business requirements for reporting and data insights.
Responsibilities
- Contribute to the reporting framework and collaborate to implement it across various parts of the business.
- Work closely with IT teams to develop our tools and technical capabilities.
- Work with the Customer Experience team to deliver and improve reporting capabilities for customers.
- Produce reports to support operational, tactical, and strategic audiences including audit, compliance, and service portfolio activities.
- Proactively manage reporting, troubleshoot and resolve any issues that may occur, collaborating with other teams where required.
Qualifications
- Experience and technical understanding of ServiceNow, PowerApps, Power Automate, and report creation/Data modelling in PowerBI.
- Strong problem‑solving and analytical abilities to identify trends and insights from data.
- Experience with data modelling, creating visualisations and data storytelling is desirable.
- Ideally ITIL Foundation level qualified.
- Desirable Microsoft platform accreditations.
- Hold or be eligible to gain SC clearance.
Flexible Working
- Hybrid working – 3 days in the office and 2 days working from home.
- Flexible hours – flexing the times you start and finish during the day.
- Flexibility around school pick‑up and drop‑offs.
EEO Statement
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
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